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Privacy Policy

At Global Hub Customs Services LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services.
 

1. Information We Collect

When you interact with our website or services, we may collect the following information:

  • Personal Information: Name, phone number, email address.

  • Device Information: Details about the device used to access our website, including IP address.

  • Social Media Integration: If you log in via social media (Facebook, Twitter, Instagram, etc.), we may access limited account details as permitted by those platforms.
     

2. Purpose of Data Collection

We collect your information to:

  • Provide efficient and reliable shipping services from the UAE to worldwide destinations.

  • Keep you informed about your shipments, service updates, and any necessary communications.

  • Improve our customer service by analyzing interactions and enhancing user experience.

  • Develop new ways to connect with you and provide tailored logistics solutions.
     

3. Data Security & Confidentiality

We take data privacy seriously and have implemented strict security measures to protect your personal information. Your data:

  • Will never be shared or transferred to third parties without your consent.

  • Will be used exclusively to enhance our services and communication with you.

  • Is stored securely and protected with advanced encryption and security protocols.
     

4. How We Use Your Information

  • To contact and interact with you regarding your shipments.

  • To provide real-time updates about your deliveries and services.

  • To enhance our website functionality and user experience.
     

5. Your Privacy Rights

You have the right to:

  • Request access to the data we hold about you.

  • Modify or update your personal details.

  • Opt out of marketing communications at any time.
     

6. Compliance & Updates

This Privacy Policy complies with UAE data protection laws. We may update this policy periodically to reflect changes in our services or legal requirements. Any updates will be posted on our website.

For any inquiries or concerns regarding your data privacy, please contact us at info@globalhubcustoms.com

Delivery Policy

At Global Hub Customs Services LLC, we are committed to providing timely and reliable delivery services to ensure your shipments arrive safely and efficiently.

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1. Order Processing

  • All orders are processed within 48 hours (excluding weekends and public holidays) after receiving your order confirmation.

  • You will receive a shipment confirmation email once your order has been dispatched.
     

2. In-Store Pickup

  • Customers can opt for free in-store pickup from our warehouse in Ras Al Khor.

  • Orders will be ready for pickup within 24 hours of placing the order.

  • You will receive an email confirmation with pickup instructions once your order is ready.

  • Pickup hours: 9:00 AM to 6:00 PM on working days.

  • Please bring your order confirmation email when collecting your order.
     

3. Shipping Delays

If you have not received your order within 2 days of receiving your shipping confirmation email, please contact us at [your contact email] with your name and order number, and we will assist you promptly.
 

4. Returns, Refunds, and Exchanges

  • We accept returns within 2 days of delivery, provided the item is unused and in its original condition.

  • A full refund will be issued, excluding shipping costs for returns.

  • If your order arrives damaged, please email us at [your contact email] with your order number and a photo of the damaged item. We will assess each case individually and work toward a satisfactory resolution.
     

For further inquiries regarding deliveries, please feel free to contact us at info@globalhubcustoms.com

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